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Why are you making a change to your Website Design Maintenance service?
This change will allow us to better serve our hosting customers’ and maintenance customers’ unique needs by offering two distinct plans, serviced by two separate departments. Each department will now have better control and reporting over each of its products, resulting in better service to our clients.

What is the Benefit of an Annual Design Maintenance Agreement (ADMA)?
The ADMA allows you to use the time you purchase as needed on an annual basis, rather than in a monthly “use it or lose it” format. It will also help you to budget for website maintenance on an annual basis rather than getting “surprise” monthly invoices when site maintenance exceeded a monthly allotment, as happened at times under the old structure.

What is Website Design “Maintenance” and what can it be used for?
Design maintenance, often called “changes” or “updates”, is defined as maintenance to an existing website to keep content fresh and up-to-date. Design maintenance would include updating links, limited picture and/or text changes, consultation, new pages, and optimization. Maintenance is not intended to be used for new design work such as re-designing a website or adding completely new pages. New design work is charged at our hourly design rate, and we reserve the right to distinguish between “maintenance” to existing content and “new design” work.

What are my maintenance billing increments?
Each change involves opening the website in an HTML editor, making the requested change, publishing the updated version to the Internet, verifying our work, and notifying the Client that the work has been completed. Thus, all maintenance time will be billed in 12-minute increments.

What if I use up my minutes?
As you get close to using up your allotted minutes, or are approaching the end of your annual plan, we will contact you to suggest the level of ADMA which will fit your needs.

What if I want someone else to maintain my website?
This certainly is an option; we will provide you with FTP access.

What if I want you to update my site, and I don’t buy this annual contract?
At this time, an ADMA is required for us to perform any maintenance work on your website.

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